Help & Support
Get help while using the platform
Need Help? For assistance, reach out to us on Discord.
Support Channels
There are several ways to get help while using Kuest:
- Discord community – fastest way to get peer-to-peer help and updates
- FAQ page – quick answers to common questions
- Email support – for account-specific issues (response times vary)
Support Hours
- Community channels: 24/7 (responses depend on community activity)
- Direct support: typically answered during business hours (Monday–Friday)
Escalation
If your issue is not resolved through normal support:
- Open a ticket via Discord or email
- Include screenshots, transaction IDs, and a clear description of the problem
- The support team may escalate to technical or compliance review if necessary